HELP & QUESTIONS
Supplements & Whey Protein
Where is NEW-GEN NUTRITION Whey Protein made?
All NEW-GEN NUTRITION supplements are formulated and manufactured in the EU in certified facilities that meet strict quality, safety, and compliance standards.
What makes your Whey Protein different?
We use science-backed formulas, premium raw materials, and active ingredients only. No unnecessary fillers, no underdosing, no compromises. If it’s not effective, it doesn’t make it into the product.
What is Whey Protein Concentrate?
Whey Protein Concentrate (WPC) is a high-quality dairy protein derived from milk. It provides a rich amino acid profile, including naturally occurring BCAAs, to support muscle growth, recovery, and daily protein intake.
Does your NEW-GEN supplements contain fillers?
No. We do not use unnecessary fillers, artificial bulking agents, or low-grade ingredients. What you see on the label is exactly what you get.
How should I store NEW-GEN supplements?
Store in a cool, dry place with the lid tightly closed. Moisture and heat will ruin any supplement — treat it properly.
DELIVERY & SHIPPING
Where do you deliver?
We currently deliver across the United Kingdom. International shipping will be introduced as the brand expands.
How long does delivery take?
Orders are typically delivered within 2–5 working days after dispatch. Delivery times may vary during peak periods or promotions.
When will my order be dispatched?
Orders are usually processed and dispatched within 1–2 working days (Monday–Friday, excluding public holidays).
How much does delivery cost?
Delivery costs are calculated at checkout based on your order and location. Any applicable shipping charges are shown clearly before payment — no surprises.
Do you offer free delivery?
Free delivery promotions may be available from time to time. Any active offers will be clearly displayed on the website.
Will I receive tracking information?
Yes. Once your order is dispatched, you will receive a tracking number by email so you can monitor your delivery in real time.
Who delivers my order?
We work with reliable, established courier services to ensure your order arrives safely and on time.
Can I change my delivery address after ordering?
If your order has not yet been dispatched, contact us immediately. Once dispatched, address changes are no longer possible.
What if my order is delayed?
Delays can occasionally occur due to courier issues or high demand. If your order hasn’t arrived within the expected timeframe, contact our support team with your order number.
