Returns & Refunds Policy

If there is an issue with your order, you must contact our customer service team within 14 days.
Do not return items without contacting us 

Returns Eligibility

We accept returns only under the following conditions:

  • Supplements must be unopened, unused, and in pristine condition

  • Products must be reported within 14 days of receipt

  • Original seal must be intact and undamaged

  • If the seal is broken, the product has been used, or the packaging is damaged, the return will be rejected. No exceptions.

Customer Responsibility for Returns

  • The customer is fully responsible for return shipping costs

  • The customer must ensure the product is securely and properly packaged for return

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Opened or used supplements

  • Items returned over 28 days of receipt.

  • Products not returned in original condition

Once opened, supplements cannot be resold. This is non-negotiable.

How to Start a Return

  1. Contact our customer service team with your order number and details of the issue

  2. Wait for written return approval and instructions

  3. Return the product exactly as received

Returns sent without approval will be refused.

Refunds

  • Refunds are issued only after inspection and approval

  • Refunds are made to the original payment method

  • Original shipping costs are non-refundable